It is also convenient to complain immediately when they do not give us what we have paid at the airports. If you have a first class ticket and end up in the row of mortals because of overbooking make sure your reservation number is updated with the change.
If they didn't listen to you first, ask to speak with the address. If the subject is clearly serious, do not accept excuses. Of course, in many occasions the address is not available. Then leave your phone number and ask the principal to contact you within a reasonable period of time. Always write down the name of the people you speak with and their promises.One of the basic rules in claims at the airport is to remain calm. Try not to shout or threaten. The more you shout and threaten the less case they will do to you. Try contacting a land manager. Depending on the airport you are in, it may be difficult to access it, in that case, do it through the phone.
If your problem is linked to the security zone, then its resolution may be a bit more complicated. All checkpoints have their security officers and their heads in the same section. If something happens, step aside and kindly ask to speak with the security chief. Remember that security agents, although sometimes it may not seem like it, are there to help you and the worst thing you can do is get hysterical. Keep calm.
If the security chief cannot help you, ask for a claim sheet and your name written on it. Be sure to also write the exact time and date of the incident on paper in case someone needs to pull the video cameras.
When nothing works ...
In situations related to the airlines, if all these steps do not come to fruition, it is probably because you encountered incompetence or that your problem is simply not important enough. In any case, if you think you need the relevant attention, contact the Ombudsman where you can send your complaints online or by phone. These types of complaints are the ones that the airlines least like since they add to the statistics published annually giving a bad image to the company.
If everything fails and you don't see a possible solution, your only option is to tell the world what has happened to you. Internet can become a weapon against the image of a hotel or an airline. Warn others and position the words of the company on Google next to "bad experience" can damage the image and deter a future customer.
Via | Gadling